FAQ

Most property shoots take 1-3 hours, depending on the size, layout, and services booked. Larger or more complex properties may require additional time to ensure every detail is captured properly.

The best time for most properties is late afternoon, when the light is soft and even. This timing also allows me to capture beautiful twilight shots as the sun sets. Properties located near the ocean or water often benefit from earlier sessions, when the morning light makes the water appear more vibrant. Interior lighting is not dependent on time of day — I use a blend of artificial and natural ambient light to achieve consistent, high-quality results.

Turnaround time is typically 2–3 working days after the shoot. You’ll receive your files via Google Drive.

You can book directly through our website or by contacting us via email. Once details are confirmed, you’ll receive a written service agreement to sign before the shoot. No deposit is required unless otherwise stated in writing.

If the weather doesn’t allow for optimal conditions (for example, heavy rain or strong wind affecting drone work), the shoot will be rescheduled at no additional cost. We’ll coordinate a new date that best suits both the light and your schedule.

Please make sure the property is clean, staged and ready at the scheduled time. This ensures the best results and helps us stay within the booked timeframe.

Each project includes one (1) round of revisions. Additional edits can be made at an hourly or per-revision rate as outlined in your agreement.

Payment is due within 7 days of delivery of your final files. Payment details are included on your invoice.

Yes. Paying clients receive a non-exclusive, non-transferable license to use their media for marketing the property or their business — including listings, brochures, websites, and social media.

All images and videos remain the property of Laser Media (Pty) Ltd. Clients receive a license for use as outlined above, but ownership is not transferred.

TAll final deliverables are shared via Google Drive. You’ll receive a private link to download your files.

No — final images are never watermarked. You’ll receive fully edited, ready-to-use media.

Laser Media currently services the following areas at no additional travel cost: Jacobsbaai, Vredenburg, Saldanha, Langebaan, Velddrif, Paternoster, St. Helena Bay, Elands Bay, Dwarskersbos, and Jacobs Bay.